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Cocoa Casino
Welcome to Cocoa Casino, our online casino with slots, table games, video poker and live tables, plus two welcome promotions. Players in Australia can currently withdraw winnings through Bitcoin only, so have a Bitcoin wallet ready for your first cash out.
Our casino games
Our lobby lists 978 games, including 82 exclusives, 29 new releases and 15 live games.
Live and table games
Table games and video poker have their own categories, and our live games include FreshDeck Euro: European Roulette.
Exclusives and specialty games
Our exclusives are published by InstaNet, and our 122 specialty games sit in a category of their own.
Welcome offers and promotions
Our welcome promotions include a deposit match and cashback insurance, and our weekly promotions add more along the way.
200% welcome bonus
We match your first deposit with our 200% welcome bonus.
100% Cashback Insurance
Our 100% Cashback Insurance is the second welcome promotion. As cashback insurance of 75% or more, it counts among our Special Promotions, so cashback from it carries 1x wagering and a maximum withdrawal of 2x the cashback.
Bonus and cashback rules
Any bonus of 200% or more that you claim with a deposit lets you cash out at most 10x the deposit amount. Bonuses of 200% or more and cashback bonuses of 100% or more are considered Special Bonuses, and bonuses of 200% or more are Special Promotions as well. Players with a pending withdrawal or a balance over 100 credits do not qualify for cashback from an ongoing cashback promotion or any other special promotion.
Cashback from our other cashback promotions also carries a wagering requirement of 1x. Cashback cannot be withdrawn until it is wagered in full, and withdrawals from it are capped at 10x the cashback amount, including cashback given as gifts, comps or free chips. Bonus money is removed at the point of cash out and is never paid out as winnings, and we may deduct cashback money from a pending withdrawal.
If you would rather play without a bonus, let us know before starting to play with it, and our support team will remove it while you have not begun to play. Once you place a wager of any amount, the bonus has to be played through until the balance is zero or the wagering requirement is complete. Every promotion is only valid for the period shown in the offer itself.
Wagering before cashout
Every deposit must be wagered at least once before a withdrawal can be approved, and a deposit made as part of a promotion follows that promotion's own terms and wagering requirement. Deposits of A$249 or less have a max withdrawal of 10x the deposit for that play session. After approval we correct the withdrawal to match, clear the rest as non-withdrawable, and may deduct a deposit bonus used in that session.
Free chips and comps
Comps, free chips and converted comp points are free bonuses with their own wagering requirement. Free chips carry 20x to 60x wagering unless the offer says otherwise, and free bonuses have a fixed withdrawal limit of A$50, with any extra balance cleared. You can withdraw winnings from a free bonus once in your gaming lifetime unless our casino manager approves otherwise.
If you have never deposited, make one successful minimum deposit of A$15 before withdrawing a free chip win. That first deposit cannot be withdrawn or added to a pending withdrawal. If you have deposited before, you need a deposit within the last 30 days, and that deposit cannot be added to a pending withdrawal either. A deposit that is added anyway is deducted from the withdrawal.
Your first 30 days
Players who have not deposited can withdraw winnings from their first three free bonuses during the first 30 days after registration. After three bonuses or 30 days, free bonus funds can no longer be cashed out and are deducted from the balance or the withdrawal.
Weekly promotions
Cashtravaganza is our next day cashback special, and VIP Loyalty Points is another of our weekly promotions.
Refer a friend
Refer a friend and we add a $25 bonus to your account once your friend has deposited at least $25 and makes a few wagers. The friend you refer has to be new to Cocoa Casino rather than one of our existing members, and people registering from the same computer or the same IP address cannot take part. The bonus shows up in the list of promotions in your cashier, where you click the Claim button to add it.
Join Cocoa Casino
Your details
When you open an account, everything you give us has to be true, and you vouch for its authenticity and accuracy. If any detail turns out to be false, we can suspend the account and its cash-ins until we are satisfied the details are genuine.
Age rule
You must be 25 years of age or older to play at Cocoa Casino. Local national law can set a different minimum age, and checking it where you live is up to you. We can ask you to verify your age at any time.
Deposits and withdrawals
We take deposits by Visa, Mastercard and Bitcoin; players in Australia can currently withdraw through Bitcoin only.
Deposit methods
We accept Visa and MasterCard credit and debit cards, web wallets and vouchers, and Cashlib and Bitcoin are on our list too. Our 24/7 team can tell you which methods suit your country. Every method you use must be registered in your own name. If our security checks find otherwise, winnings may be voided and the original deposit refunded to the account it came from.
Cashing out in Australia
Bitcoin is currently the only withdrawal route for players in Australia, and a crypto withdrawal has to follow a crypto deposit. Enter your BTC wallet address in the cashier when you request a withdrawal. We pay only to the wallet registered with that request, and a completed payment sent to a wrong address you entered is not sent again.
Deposit amounts and fees
The minimum deposit is €5 or €10, or the equivalent in other available currencies, depending on the payment method you choose. The maximum deposit ranges from €200 to €1,000, again depending on the method. We may charge a fee of 3% to 6.5% for processing credit card deposits.
Withdrawal fees
All withdrawals, for example by wire, Neteller or Direct-to-Card, carry a transfer fee of $10 to $40. Our payment processor sets the fee based on your location, and you cover it. A fee may also be charged to cover payments made by bank wire or check.
Withdrawal limits
The minimum amount for a withdrawal is A$50. Unless stated otherwise, withdrawals are limited to A$1,500 per request and A$10,000 per month. Amounts above the monthly limit are paid in instalments, the monthly threshold does not apply to a progressive jackpot, and anything above a single request stays in your account for the next one. Verified players can withdraw up to A$1,000 per week, and players who have not sent their documents yet up to A$500 per week. In periods of high withdrawal volume, we may lower weekly limits to A$500 for a while.
Timing
Approval may take up to 12 working days once the authorization process is complete, and every pending withdrawal also needs sign-off from our Fraud department. Once your verification documents are accepted, the withdrawal joins our payment queue on the next business day. If you have more than one pending withdrawal, the window of up to 12 business days for the later ones starts once the first has been paid. While a request is still in progress, you can reverse it before it is processed and keep playing with those credits, and reversible withdrawals show up in the cashier.
Verification documents
To approve a pending withdrawal, we ask once for the front and back of your ID or passport, a recent utility bill with your name and address as they appear in your account, the front and back of every card used to deposit, with all but the first four and last four digits covered, and a signed Card Authorization Form. The documents are due 30 days from the time you asked to withdraw, and a withdrawal still waiting for them after that is cancelled.
Refunds
All deposits are final, and once a deposit has been played it cannot be refunded. For an unplayed deposit, ask for a refund within 24 hours of the original deposit, after your account check has been completed and approved by our compliance department. A refund for a game malfunction needs a screenshot, a claim for credits you could not play needs the balance unplayed, and a refund for wrong charges needs a statement.
Our licence and player rules
Our licence
Cocoa Casino is owned and operated by an incorporated corporation that holds an online casino licence from the Government of Curacao, which also regulates it.
One account per player
We allow one casino account per person, household, IP address, email address or computer. A linked account may be closed and its winnings forfeited.
Responsible play
Set a deposit limit
Send our support team a simple written request and we will set a limit on your account.
Take a break
Ask our support team at any time for a break that can last a maximum of six weeks. During that time we limit access to your account and to any new account you try to open.
Self-exclusion and closure
Our Self-exclusion program lets you ask to cancel your membership, and we block the account shortly after we receive the request. You can also ask us at any time to close your account completely.
Get help
Gamblers Anonymous, Gambling Therapy and Global Gambling Guidance Group G4 are the organisations we name for players with concerns about gambling.
Contact our support team
We offer 24/7 support by live chat, email and phone.
Live chat
Start our live chat and you are connected straight away to our support team.
To contact customer support by email, write to [email protected] about your account, bonuses, deposits, withdrawals or limits.